Customer Relationship Executive

20 hours ago


Malappuram, India KPG ROOFINGS Full time

**Responsibilities**:

- Make outbound calls to existing and potential customers to introduce our products/services and explain their benefits.
- Listen attentively to customers' requirements, answer queries, and provide accurate information.
- Manage a portfolio of customers, maintaining regular communication to build rapport and trust.
- Identify upselling and cross-selling opportunities to maximize sales potential.
- Record and update customer details, interactions, and feedback in the CRM system.
- Proactively resolve customer complaints or issues, escalating when necessary.
- Collaborate with the sales and marketing teams to contribute to sales targets and strategies.
- Stay up-to-date with product knowledge and industry trends to effectively communicate offerings.
- Meet individual and team performance targets while adhering to quality standards.
- Provide timely reports on call activities, outcomes, and customer feedback to management.

**Salary**: ₹8,847.72 - ₹17,000.00 per month

Ability to commute/relocate:

- Malappuram, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7356222040



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