Customer Care Executive

3 days ago

Delhi Delhi, India Utsaah Psychological Services Pvt Ltd Full time

Key Responsibilities:

- **Handling Inquiries**:Answer customer questions about products, services, and policies, providing accurate information.
- **Resolving Issues**: Address customer complaints, offer solutions, and follow up to ensure resolution.
- **Providing Support**:Guide customers on how to use products or services effectively, and troubleshoot technical problems.
- **Maintaining Records**:Keep accurate records of customer interactions, including inquiries, resolutions, and follow-up actions.
- **Building Relationships**:Foster positive relationships with customers by demonstrating empathy and understanding.
- **Collaboration**: Collaborate with other teams (technical support, sales) to resolve customer issues efficiently.
- **Customer Satisfaction**:Strive to achieve high levels of customer satisfaction through excellent service delivery.
- **Adhering to Procedures**: Follow company policies and procedures, including communication guidelines.

Skills Required:

- **Communication Skills**: Strong verbal and written communication skills are essential for clear and effective interactions with customers.
- **Problem-Solving Skills**: Ability to identify and resolve customer issues efficiently.
- **Listening Skills**: Active listening to understand customer concerns and needs.
- **Empathy and Patience**: Understanding and relating to customers' emotions and concerns.
- **Adaptability**: Ability to adjust to different customer needs and situations.
- **Computer Skills**: Proficiency in using customer relationship management (CRM) software and other computer-based tools.

Additional Notes:

- The specific responsibilities of a Customer Care Executive may vary depending on the industry and company.
- Some roles may involve leading a team of customer service professionals or managing the customer representative department.
- Customer Care Executives play a crucial role in shaping the customer experience and influencing customer loyalty

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8802717772
Application Deadline: 11/05/2025
Expected Start Date: 12/05/2025

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