Virtual Relationship Banking

7 days ago

Andheri Mumbai Maharashtra, India Maan Source Full time

HDFC Bank is looking for a motivated and customer-focused Virtual Relationship Banking - COP Officer. Join our team to help customers navigate their financial journey with innovative banking solutions. This is an excellent opportunity for freshers in Mumbai.

**Primary Responsibilities**:
Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.

**REQUIREMENTS**:

- **Location**: Mumbai
- **CTC **1.7 - 2.1 lacs
- **Freshers Can Apply**:

- **Qualification**: Graduation

**Job Type**: Fresher

**Salary**: ₹15,000.00 - ₹19,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Freshers Can Apply: 1 year (preferred)

License/Certification:

- Good English Communication (required)
- Comfortable with Ctc 15000 - 19000 (required)
- Comfortable with location Andheri East (required)

**Speak with the employer**
+91 7717328074

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