Virtual Relationship Banking

2 days ago

Mumbai, India Maan Source Full time

HDFC bank Hiring Virtual Relationship Banking - Freshers in Mumbai.

**Customer Engagement**
- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by the respective VRM

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Freshers: 1 year (preferred)

License/Certification:

- Basic Knowledge about Banking process (required)
- Good English (required)
- Staying in Mumbai (required)
- Comfortable with ctc 2 - 3 lacs (required)

**Speak with the employer**
+91 7717328074
- Health insurance

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