Client Relationship Executive
21 hours ago
Act as the primary point of contact for new and existing clients.
- Build trust with clients by explaining procedures, addressing concerns, and ensuring a smooth patient journey.
- Maintain ongoing communication with clients to ensure satisfaction and retention.
- Schedule and confirm consultations with doctors or specialists.
- Provide pre-consultation information (e.g., procedure types, recovery expectations, pricing).
- Follow up after consultations to address further questions and encourage booking.
- Promote hair transplant procedures and related services.
- Convert inquiries into consultations and consultations into confirmed procedures.
- Explain financing options, packages, and promotional offers.
- Maintain accurate records of client interactions in CRM or clinic software.
- Prepare quotes, invoices, and treatment plans.
- Ensure all necessary documentation is collected before the procedure (e.g., consent forms).
- Follow up post-procedure to check on recovery and client satisfaction.
- Address any concerns or complaints professionally and promptly.
- Encourage referrals and testimonials from satisfied clients.
- Work closely with surgeons, technicians, and other clinic staff to coordinate patient care.
- Relay feedback from clients to improve services and operations.
**Key Skills & Qualities**:
- Excellent communication and interpersonal skills
- Empathy and emotional intelligence
- Sales-driven mindset
- Organized and detail-oriented
- Familiarity with medical/clinical environments (preferred)
- Proficiency in CRM or clinic management software
Would you like a sample job description or interview questions for this role?
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Language**:
- English (preferred)
Work Location: In person
Application Deadline: 27/05/2025
Expected Start Date: 21/05/2025
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