
Customer Service Executive
1 week ago
**We are also hiring freshers.**
**Roles and Responsibilities**
- Provide accurate information on products/services to customers through various communication channels (inbound process).
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs (outbound process).
- Maintain records of all interactions with customers using CRM software (chat process).
- Escalate complex issues to senior team members or supervisors when necessary.
- 0-4 years of experience in BPO industry with focus on international or domestic voice or non voice processes.
- Excellent communication skills with ability to handle multiple conversations simultaneously.
Pay: ₹25,000.00 - ₹35,000.00 per month
**Education**:
- Diploma (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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