Customer Service Executive

2 weeks ago

Gurugram Haryana, India JOBKREATORS Full time

**Role brief**:
We are looking for an energetic Customer Service Executive / Senior Executive to help us meet Service Delivery requirements. This role is integral to our growth and requires continuous hustling to deliver customer experience for services offered by us.

**Role Description**:

- Resolve customer queries
- Manage customer relationship and retention
- Provide full visibility into the Customer service pipeline at every stage of development.
- Understand our ideal customers and how they relate to our products.
- Building rapport with customer to provide them good experience of FREED’s services
- Promoting the organization and products.
- Goal Oriented, numbers driven analytical mind.
- Knowledge of banking and financial industry preferred.

**Role Requirement**:

- Any Bachelor’s Degree
- Must have BPO experience in Inbound & Outbound process (Voice)
- Proven ability to drive the Customer Service process from plan to close.
- Good command over spoken and written English.
- Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Good understanding of reporting and MS office tools.

**Why join us?**
- To be a part of India’s 1st debt relief platform with customer-first approach
- To work in a fast-paced and values driven environment
- Work with industry experts having extensive domain experience in Domestic and International markets.

**Job Types**: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)
- Domestic voice process: 1 year (required)
- Outbound voice: 1 year (required)
- Inbound voice: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Shift availability:

- Day Shift (required)

Work Location: In person

**Speak with the employer**
+91 7017132179
Application Deadline: 16/09/2024
Expected Start Date: 16/09/2024

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