Customer Service Executive

5 days ago

Gurugram Haryana, India Trak N Tell Full time

**Experience
- Freshers-2 years**

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
- Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.
- If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer.
- They assist the customers in picking out the right product by their needs and budget.
- The executives should follow a personalised way of communicating that will help the consumers to know that their problems are being heard and understood.
- Having strong product knowledge is a must for customer support executives and predicting the needs of the customers.
- Taking feedback from the customers and highlighting their concerns and needs.
- Basic technical knowledge will help in utilising the customer support tool

Pay: ₹10,499.65 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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