Customer Service Officer
1 week ago
**Key Accountabilities**
- Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition.
- Sourcing of asset products including JDL renewal & NTB and other asset products.
- Term Deposit book growth - incremental and NTB.
- Increase of Fee Income by Forex fee income and cross selling of TPP.
- Digital onboarding of customers
**Job Duties & responsibilities**
- AML/KYC/RE-KYC & Other operational & compliance adherence
- Ensure timely completion of training modules assigned.
- Ensure complaints are responded to and addressed in a timely manner.
- Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody.
- Compliance to audit observations.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹30,000.00 - ₹40,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Siwan, Bihar: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work (preferred)
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