Soft Skill Trainer

17 hours ago

Sakinaka Mumbai Maharashtra, India Isha Worldwide Full time

**Requirements**
- Experience in managing a team of at least 3-4 Soft skills trainers in contact center set-ups
- Experience in training needs analysis, lesson planning, content development, and training plan implementation is a must
- Data analysis (excel skills) experience would be essential
- Strong understanding of business goals and standards for Customer service
- Ability to communicate effectively with senior management and other departments
- Experience in developing forward-looking, annual training plans
- Ability to effectively organize and manage multiple training initiatives simultaneously

(multiple locations/ international teams will be an added advantage

**Duties & Responsibilities**
- Identify the strengths and weaknesses of the agents to plan the training
- Create/oversee the creation of customized session plans based on needs identified
- Create/oversee the creation of training material using such tools as PowerPoint, videos, and other creative tools, including a variety of role-play scenarios for in-class learning
- Create/oversee the creation of assignments and surveys to solicit feedback and identify opportunities for improvement
- Analyze the influence and progress of the agents during the training program
- Stay up to date with best practices to keep improving the training curriculum
- Continuous research on cultural relativism within customer service to customize training

**Salary**: Up to ₹1,000,000.00 per year

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- have you ever managed a team of soft skill trainers?

**Experience**:

- total work: 4 years (required)
- Training & development: 2 years (required)
- team lead: 1 year (required)

**Language**:

- english (required)

Work Location: In person

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