Sales Coordinator

**About Us**:
Fayyaz Travels is a dynamic and rapidly growing travel company based in the vibrant city of Singapore. Our commitment to providing flexible and affordable travel services has made us a trusted name in the industry. We specialize in outbound and inbound tours, business travel, ticket bookings, hotel reservations, and creating unforgettable travel experiences for our clients.

**Overview**:
Sales Coordinators are the operational backbone of our travel sales team. Once a sale is confirmed, they take over the end-to-end coordination to bring the itinerary to life. While not client-facing most of the time, they ensure everything behind the scenes runs smoothly — from liaising with suppliers to managing logistics, timelines, documents, and itineraries.

They’re not just “admin” — they’re the ones who ensure every holiday actually happens the way it’s promised.

**Core Responsibilities**:
1. Post-Sales Execution
- Take over once the travel consultant closes a sale.
- Review confirmed client preferences and booking details to begin backend fulfilment.
- Create and finalise full travel itineraries, ensuring all inclusions match what was promised (e.g. flights, transfers, hotels, tours, activities).
- Ensure itineraries are logical — correct time zones, realistic durations, smooth transitions, and aligned to client needs.

2. Vendor and Supplier Coordination
- Liaise with global suppliers, local ground handlers, airlines, hotels, and activity vendors to confirm bookings.
- Request rates, confirm availability, negotiate where needed, and lock in services.
- Follow up on confirmations and ensure vouchers, tickets, and service details are received on time.
- Resolve supplier-related issues swiftly to avoid client disruption.

3. Itinerary & Document Management
- Create polished, client-ready itineraries with all logístical details.
- Compile booking confirmations, visa docs, insurance policies, travel advisories and emergency contact info.
- Maintain clear and professional formatting in all materials sent to clients.

4. Internal Coordination
- Work closely with Travel Consultants to ensure all client expectations are met.
- Flag any discrepancies, timing issues, or operational challenges early.
- Ensure the consultant is kept in the loop and that client-facing staff are updated on logistics.

5. Pricing and Costing
- Support consultants with backend costings, price breakdowns, and updates from suppliers.
- Ensure profitability is maintained by double-checking mark-ups and package costs.
- Update and manage internal rate sheets as needed.

6. Administrative and Tracker Ownership
- Maintain and update internal trackers (booking status, payment milestones, visa submissions, etc).
- Handle all filing, naming conventions, folder structures, and CRM/log updates with consistency.
- Keep Excel sheets accurate and current to avoid any slip-ups.

**Must-Have Skills & Qualities**:

- Strong itinerary planning ability, with common sense around geography, transit times, and realistic day planning.
- Attention to detail - nothing falls through the cracks, from dates and names to pick-up timings.
- Organisation-first mindset - excellent at juggling multiple bookings, timelines, and stakeholders.
- Excellent Excel skills - familiar with formulas, formatting, and managing large spreadsheets.
- Stakeholder management - knows how to speak to suppliers, partners, and consultants professionally.
- Comfortable with admin - systematic, process-driven, and meticulous about data accuracy.
- Flexible but firm - able to adapt to changes, chase suppliers, and enforce deadlines.

**Reporting Line**:
Reports to the Travel Sales Manager / Head of Sales, but works daily with assigned Travel Consultants and occasionally supports others when required.

**Optional but Useful**:

- Experience with B2B agency tools, GDS, or DMC platforms.
- Prior work in inbound/outbound travel agencies.
- Understanding of visa or insurance processes.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Work from home

Application Question(s):

- Are you happy to work on Singapore hours?
- For this position, you'll need to supply your own equipment, including a laptop and a stable internet connection. Are you equipped with both?

**Experience**:

- travel agency: 1 year (required)

**Language**:

- English (required)

Application Deadline: 29/08/2025