Front Office Executive

1 week ago


Panaji, India Times Leisure LLP Full time

**Job Summary**:
The Front Office Executive serves as the first point of contact for casino guests and is responsible for providing exceptional customer service, managing check-ins and check-outs, handling guest inquiries, and supporting the smooth operation of front desk activities. This role requires excellent communication, a professional demeanor, and the ability to work in a fast-paced and high-energy environment.

**Key Responsibilities**:

- Greet guests warmly and professionally upon arrival at the casino.
- Handle guest check-ins and check-outs efficiently.
- Answer phone calls, respond to inquiries, and provide accurate information about casino facilities, promotions, events, and policies.
- Manage guest reservations, including walk-ins and VIP guests.
- Coordinate with other departments (e.g., housekeeping, security, F&B) to meet guest needs and resolve issues.
- Process payments and maintain accurate records of transactions.
- Maintain front desk cleanliness and presentability.
- Monitor guest behavior and ensure compliance with casino rules and regulations.
- Address guest complaints calmly and professionally, escalating to management when necessary.
- Assist in promoting loyalty programs, special events, and casino promotions.

**Requirements**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- Prior experience in hospitality, front office, or customer service (experience in a casino setting is an advantage).
- Excellent communication and interpersonal skills.
- Proficient in using computer systems, reservation software, and MS Office.
- Strong organizational and multitasking abilities.
- Ability to work in shifts, including nights, weekends, and holidays.
- Professional appearance and attitude.

**Preferred Skills**:

- Multilingual abilities are a plus.
- Knowledge of casino operations and basic gaming regulations.
- Ability to handle high-pressure situations with a calm demeanor.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Shift allowance

Work Location: In person

Expected Start Date: 25/05/2025



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