Customer Support Representative
4 days ago
**Role**:Asst. Mgr/Mgr -(NonTechnical)
**Timings**:Flexible
**Industry**:BPO / ITES
**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: Communication Communications International BPO International voice Process
**Responsibilities**:
- Resolve customer complaints and issues by providing accurate and timely solutions
- Escalate complex issues to senior team members as required
- Meet set targets for customer satisfaction, productivity, and quality
- Continuously develop product knowledge and soft skills through training and coaching
**Requirements**:
- Fluent in both English and Punjabi
- At least 1 year of experience in a customer service role, preferably in an International Voice process
- Willingness to work in rotational shifts
- Graduates in any discipline
We welcome applicants from all over India, **but please note that the work location will be Mumbai.
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