Rpmg: Training, Complaints

Job Description RPMG: Training Quality SPOC INTERNAL USAGE: 1Reports to:Head - Process governance, training and Complaints mgmt. YTeam Size:2 SM/AVP Retail BankingDepartment: Retail Portfolio Management GroupSub-Department:P&G Mumbai About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the...

**Summary**: - Responsible for the managing day to day process of Complaint management activities under NCQ complaint hub responsibility. Identification, reporting and escalation of critical complaint events followed by building the strong collaboration with NCQ sites to ensure customer service, compliance, and efficiencies. -Manages Quality aspects and...

Job Description RPMG: National Manager - Legal INTERNAL USAGE: No. of Vacancies: Reports to: SVP II Is a Team leader Y/N Team Size: Grade: SVP I Business: Retail Banking Department: RPMG Sub-Department: Legal Location: About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan...

**ORM Executive** **Company details** A full stack influencer management and networking company which helps brands to manage, validate, measure and scale influencer marketing programs built on relationships and Business Intelligence. Also, by using our unique expertise, we develop and execute creative influencer marketing strategies by bringing brands and...

**Compliance**: **Job Roles**: - Investigation of internal and external complaints and providing feedback. - Conducting daily/weekly briefing and review sessions. - Conducting trainings for on-floor/ in-training agents to improve compliance. - Reviewing and tracking completion of root cause analysis and action plan - Provides actionable data to various...

Customer Service Manager PositionWe are seeking a seasoned Customer Service Manager to oversee the resolution of customer complaints and issues. The successful candidate will be responsible for managing escalation cases in a timely and professional manner.Key Responsibilities:Manage customer interactions, ensuring prompt and effective resolution.Communicate...

Great that you're thinking about a career with BSI! About the role The Global Training business is BSI’s fastest growing business area with a mission to be the world’s most trusted training provider for embedding excellence and expertise in individuals to ensure organizations performance better, reduce risk and grow sustainably by providing best in...

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**Training **&** Quality Assurance**: - From 6 to 11 year(s) of experience - ₹ Not Disclosed by Recruiter - Navi Mumbaior **Roles and Responsibilities** Create exceptional training and quality assessment programs for our Collections & - Sales team (Call Center & Field). - Single point of contact for all training and quality interventions...

1. Handling walk-ins, talking to clients over call and in office, Scheduling and fixing classes & appointments 2. Managing zoom classes, making hosts, retrieving class recordings and sending them to students and ensuring overall smooth running of classes 3. Receiving & sending training materials via mail to all the parties involved in classes 4. Managing...