RPMG:Cluster Portfolio Manager

Job Description RPMG: Cluster Portfolio Manager - Mortgage INTERNAL USAGE: No. of Vacancies: Reports to: Circle Manager Is a Team leader Y Team Size: Grade: AVP Business: Retail Banking Department: Retail Portfolio Management Group Sub-Department: Flows Location: PAN India About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG)plays a strategic role in managing the bank's retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution. RPMG engages delinquent customers with multiple repayment solutions and financial counseling, promoting responsible credit behavior and long-term financial health. This approach aligns with the bank's overarching Growth, Profitability, and Sustainability (GPS)strategy, positioning RPMG as a key contributor to operational resilience and financial performance. AbouttheRole The Cluster Portfolio Manager for Mortgage products (Home Loan, LAP & Asha) is responsible for managing the portfolio of mortgage loans within a specific area, ensuring NPA resolution, and achieving collection targets. This role involves handling the Risk - 60 portfolio, achieving resolution and normalization targets, and ensuring compliance with audit procedures. The Cluster Portfolio Manager will manage a team and ensure the effective servicing of debt for mortgage loan products. Key Responsibilities Portfolio Management: - Manage the portfolio of mortgage loan products including Home Loan, Loan Against Property (LAP), and Asha. - Ensure maximum release from the NPA pool by achieving the required resolution target as per the business requirement. - Ensure minimum addition to the NPA pool by maintaining the delinquency level. - Achieve calling resolution targets for X & 30 buckets for mortgage products. - Adhere to calling norm targets for mortgage products. Operational Management: - Oversee the collection process to ensure efficient and effective portfolio management. - Monitor and analyze portfolio performance metrics and implement necessary adjustments. - Ensure compliance with regulatory guidelines and internal policies. - Engage defaulting members through telephone, emails, and physical visits to recover payments on defaulted accounts. - Maintain daily activity logs of calls, physical visits, right party contacts, promises to pay, and promises to pay kept. - Prepare contingency plans for all collection-related activities. - Ensure that assigned locations and collection agencies have sufficient manpower. - Create a performance-oriented environment leading to high employee motivation and productivity. - Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bank. Team Management: - Manage a team of Bucket Managers and ensure achievement of the monthly resolution targets. - Ensure that all collection agencies are fully compliant with RBI guidelines and the bank's collection policy. - Track portfolio health and prepare contingency plans for all collection-related activities. - Ensure adherence to the set process and audit requirements in place. Data Analysis and Reporting: - Collect, analyze, and interpret data to measure portfolio performance against established KPIs. - Generate detailed reports on portfolio metrics and provide actionable insights. - Identify trends, patterns, and opportunities for optimization. Process Improvement: - Continuously evaluate and enhance portfolio management processes and workflows. - Identify opportunities to improve efficiency and effectiveness. - Implement industry best practices and emerging technologies. Qualifications - - - - - Role Proficiencies: For successful execution of the job, the candidate should possess the following: - Proven experience in portfolio management, preferably within the financial services industry. - Strong analytical skills with proficiency in data analysis and interpretation. - Excellent project management skills with the ability to prioritize and meet deadlines. - Strong interpersonal and communication skills with the ability to collaborate effectively. - Ability to manage complex client situations. - Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. - Ability to handle pressure and meet deadlines. AboutAxis Incorporated in 1994, Axis Bank is one of India's most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool. The Bank has a young & engaged workforce of over 60,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.