RPMG:Cluster Portfolio Manager
16 hours ago
Job Description About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank's retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution. RPMG engages delinquent customers with multiple repayment solutions and financial counseling, promoting responsible credit behavior and long-term financial health. This approach aligns with the bank's overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contributor to operational resilience and financial performance. About the Role Portfolio manager is to manage day-to-day collections activities across assigned customer accounts (secured or unsecured), ensuring timely follow-ups, resolution of overdue amounts, and adherence to recovery guidelines. The role focuses on customer interaction, payment follow-ups, agency coordination, and supporting the achievement of collection targets. The role also requires strict adherence to processes within the ambit of the bank's policy framework, regulatory principles, and prevailing banking norms to ensure compliant and ethical collections practices. Key Responsibilities: Portfolio Management: .Manage the portfolio of secured / unsecured of define geography .Drive performance across buckets (early, mid, late delinquency) and optimize recovery rates .Maintain the fresh slippage and recovery from NPA portfolio .Reduce the losses and maintain the cost of collection Customer Handling: .Maintain a professional and empathetic approach while handling customers. .Educate customers on consequences of default and assist in resolving grievances related to repayment. Vendor Management: .Appoint and onboard collection vendors as per business requirements. .Develop and maintain adequate field strength through vendor networks to service delinquent customers effectively. .Ensure vendors comply with all regulatory, legal, and bank-defined collection policies and guidelines. .Arrange and maintain a pool of DRA-trained (Debt Recovery Agent) field staff for secure and compliant doorstep recovery. Team Management: .Lead and mentor a team of portfolio Managers and field executives. .Conduct regular reviews, training, and capability building. Performance Monitoring .Track key metrics such as NCL (Net Credit Loss), DPD (Days Past Due), and resolution rates. .Use dashboards and MIS to identify trends and take corrective actions. Compliance & Policy Adherence: .Adhere strictly to collection guidelines, regulatory norms (RBI), and code of conduct. .Ensure customer data privacy and always follow ethical collection practices. Qualifications Optimal qualification for success on the job is: Qualifications: .Graduate in any discipline (preferably commerce, finance, or business) .4-6 years of experience in collections, customer service, or recovery roles .Experience in BFSI, NBFC, or fintech sector is preferred Role Proficiencies: For successful execution of the job, the candidate should possess the following: .Good communication and negotiation skills .Basic understanding of loan products and collection processes .Ability to manage targets and work under pressure .Proficiency in MS Excel or collection tools (CRM or collection apps) .Strong interpersonal skills and customer service orientation .Team player and collaboration
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RPMG:Cluster Portfolio Manager
2 weeks ago
Pune, India Axis Bank Full timeJob Description RPMG: Cluster Portfolio Manager - Mortgage INTERNAL USAGE: No. of Vacancies: Reports to: Circle Manager Is a Team leader Y Team Size: Grade: AVP Business: Retail Banking Department: Retail Portfolio Management Group Sub-Department: Flows Location: PAN India About Retail Portfolio Management Group The Retail Portfolio Management Group...
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RPMG:Cluster Portfolio Manager
2 weeks ago
Rajkot, India Axis Bank Full timeJob Description RPMG: Cluster Portfolio Manager - SBB Loans INTERNAL USAGE: No. of Vacancies: Reports to: National Portfolio Manager Is a Team leader Y Team Size: Grade: AVP/VP Business: SBB Loans Department: Retail Portfolio Management Group Sub-Department: Location: PAN India About Retail Portfolio Management Group TheRetail Portfolio Management Group...
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RPMG:Cluster Portfolio Manager
2 weeks ago
Alappuzha / Alleppey, India Axis Bank Full timeJob Description RPMG: Cluster Portfolio Manager - Reach Market INTERNAL USAGE: No. of Vacancies: Reports to: Circle Portfolio Manager Is a Team leader Y Team Size: Grade: AVP/VP Business: Retail Products Department: Retail Portfolio Management Group Sub-Department: Location: PAN India About Retail Portfolio Management Group The RPMG department focuses on the...
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RPMG:Cluster Portfolio Manager
16 hours ago
Patna, India Axis Bank Full timeJob Description RPMG: Cluster Portfolio Manager - Commercial Business loans INTERNAL USAGE: No. of Vacancies: Reports to: Circle Portfolio Manager Is a Team leader Y Team Size: Grade: SM/AVP Business: Retail Banking Department: Retail Portfolio Management Group Sub-Department: Commercial Business loans Location: PAN India About Retail Portfolio Management...
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RPMG:Cluster Portfolio Manager
2 weeks ago
Bhopal, India Axis Bank Full timeJob Description RPMG: Cluster Portfolio Manager Bharat Banking loans INTERNAL USAGE: No. of Vacancies: Reports to: Circle Portfolio Manager Is a Team leader Y Team Size: Grade: SM Business: Retail Banking Department: Retail Portfolio Management Group Sub-Department: Bharat Banking Loans Location: PAN India About Retail Portfolio Management Group The RPMG...
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RPMG:Cluster Portfolio Manager
1 week ago
Kolkata, India Axis Bank Full timeJob Description About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank's retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and...
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RPMG:Cluster Portfolio Manager
5 days ago
Meerut, India Axis Bank Full timeJob Description About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank's retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and...
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RPMG:Cluster Portfolio Manager
1 week ago
Jaipur, India Axis Bank Full timeJob Description About Retail Portfolio Management Group The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank's retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and...
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Surat, India Axis Bank Full timeJob Description RPMG: Cluster Portfolio Manager - Auto Loans INTERNAL USAGE: No. of Vacancies: Reports to: Circle Collections Manager Is a Team leader Y Team Size: Grade: SM/AVP Business: Retail Banking Department: Retail Portfolio Management Group Sub-Department: Auto Loans Location: PAN India About Retail Portfolio Management Group The Retail Portfolio...
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RPMG:Cluster Manager
4 weeks ago
Kolkata, India Axis Bank Full timeJob Description About Retail Portfolio Management Group The Retail Lending department focuses on the lending business of the bank by offering various loan products like home loans, car loans, and personal loans among others. They also offer working capital loans and business loans for small businesses and is also responsible for the rural lending business of...
