Orm-complaint Handling

**ORM Executive**

**Company details**
A full stack influencer management and networking company which helps brands to manage, validate, measure and scale influencer marketing programs built on relationships and Business Intelligence.
Also, by using our unique expertise, we develop and execute creative influencer marketing strategies by bringing brands and influencers together. Our campaigns and brand advocacy programs always look for a well-known face who has a good reach and follower base on digital or socials that can be a celeb, an artist or public figure which helps to reach out to the mass audience.

Office Meetings and Trainings would happen

**Third Party Payroll**: Please note you shall be on the payroll of Boomlet (deputed at client - at Worli)

**Workdays and Timings**:
Work from home
5 days a week with 2 days off
Saturday Sunday would be working
Shifts:
8 am to 5pm
3pm to 12 am
12am to 8am

**Duties and Responsibilities**
- Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
- Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management
- Respond to comments and customer queries in a timely manner and within the pre-determined and agreed to brand voice.
- Respond to comments and DMs for each brand
- Acknowledging compliments showcasing the same on brand social media pages
- Effectively identifying and utilising social listening tools for response management
- Sharing the brand comments on real-time basis with the respective brand associates/managers
- Monitor and report on all social activity to internal teams on a daily basis
- Practice social listening to increase engagement and positive communication within the community
- Follow-up with cross function team to bring faster resolution
- Keep eye on negative traction and highlight to respective POCs immediately.
- Stay up-to-date with digital technology trends,Required to share daily, weekly & monthly report.
- Monitor the social accounts across web. Monitoring will be done through a tool as well as manually
- Handle response management through a social media listening tool
- Recommending suggestions for improvements by preparing presentation reports over conversations analyzed through tools

**Qualifications**
- Graduate or holder of UGC approved Diploma in Mass Media / Marketing Communication / Advertising or equivalent
- 0-2 years of work experience with a brand, digital / social / advertising / creative / media agency

**Technical skills/Soft skills**
- Professional-level proficiency in English, excellent written oral communication, MS-Excel skills
- Good knowledge of Social Media Channels, Digital Media and Online Reputation management
- Must be informed and active follower of social and digital space trends and activity and possess a keen eye for detail
- Enthusiastic and eager to learn and explore various facets of the job, new-age digital advertising
- Must be able to perform and be collaborative under pressure situations and tight deadlines
- Must be adept to working in a dynamic team structure

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Rotational shift
- Weekend availability

Application Question(s):

- Are you comfortable working on weekends?
- Are you comfortable working in rotational shifts?
- Can you join immediately
- Do you have experience in Complaint Management, Grievance Handling?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)