Orm Executive

2 weeks ago

Mumbai Maharashtra, India INSOMNIACS DIGITAL PRIVATE LIMITED Full time

At Insomniacs, $3 Billion worth of Real estate sales, isn't the only thing that gets us excited and proud. But, the fact that some of the best minds of real estate are working 24X7 towards providing integrated Marketing & Sales solutions with Digital and Technology at its core, reducing CAC for customers is what keeps us moving.

Embarking on this mission, Insomniacs is poised to become India's foremost real estate advisory and consulting beacon. We are committed to pioneering avant-garde solutions in marketing and sales, continually redefining excellence in customer satisfaction.

Our Esteemed Clients: Hiranandani, Adani, Sotheby's International Realty, Emaar, Paradigm, DLF and many more.

Founded: 2015

Team: 200+ members

Role & Responsibilities:
Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible.

Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management.

Promptly respond to negative comments, feedbacks, redressing complaints within client s specified turn-around time thus making the user journey with the brand worthwhile.

Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online

Acknowledging compliments showcasing the same on brand social media pages

Effectively identifying and utilising social listening tools for response management

Sharing the brand comments on real-time basis with the respective brand associates/managers

Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully

Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience s comments, conversations, complaints and feedbacks about the brand.

Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better

Benchmarking our brand against competition on the same metrics

Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action.

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

- Are you currently residing in Mumbai?
- Are you comfortable commuting to this job's location(Andheri)?
- Do you possess at least 1 year of experience in ORM?

Work Location: In person

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