Orm Executive

5 days ago

Mumbai Maharashtra, India Linkage Corporate Solutions Full time

Key Responsibilities

1. Monitoring Online Presence:

- Regularly monitor social media channels, review sites, and other online platforms (Facebook,

Twitter, Instagram, LinkedIn, Google Reviews, and forums) for brand mentions, customer

complaints, and feedback.
- Track and report online sentiment and reputation metrics, identifying trends and areas of

improvement.

2. Engagement & Response:

- Respond promptly and professionally to customer queries, complaints, and feedback across

all platforms.
- Ensure that responses maintain brand voice, tone, and guidelines.

3. Content Development:

- Create engaging and informative responses for queries, complaints, and reviews that align

with the brand’s values and image.

4. Crisis Management:

- Quickly identify and manage any online reputation crises by coordinating with relevant teams

and executing response strategies.
- Ensure all customer concerns are addressed efficiently to prevent escalation and negative

publicity.

5. Reporting & Analysis:

- Generate daily, weekly, and monthly reports summarizing online reputation activities,

sentiment analysis, and key metrics.
- Provide insights on customer feedback, complaints, and trends to improve overall service and

product offerings.

**Requirements**:

- Experience in managing ORM for tech or consumer service industries.

Preferred Qualifications:

- Excellent communication skills (both written and verbal) with strong command over English.
- Knowledge of social media platforms, forums, review sites, and their dynamics.
- Ability to analyse online conversations and trends using ORM tools (e.g., Konnect Insights, Locobuzz or

similar).
- Strong customer service orientation with problem-solving and conflict resolution skills.
- Proficiency in understanding customer sentiment and crafting appropriate responses.
- Ability to collaborate, work under pressure, manage multiple tasks, and prioritize effectively.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 2 years (required)

Work Location: In person

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