Training Coordinator
6 days ago
Great that you're thinking about a career with BSI
About the role
The Global Training business is BSI’s fastest growing business area with a mission to be the world’s most trusted training provider for embedding excellence and expertise in individuals to ensure organizations performance better, reduce risk and grow sustainably by providing best in class content delivery, delegate experience and post-course support.
This role offers significant responsibility and challenge, with ownership to co-ordinate and support the delivery of the trainings, for both public and in-house training events to budget. Plan and execute scheduled events to BSI Training commercial best practice KPIs and standard of excellence for customer delivery.
About You
In your role as Training Coordinator you will:
- Operate the administrative systems and procedures required to support the training business to ensure the department runs efficiently and delivers to BSI’s standards of customer excellence
- Maintains and works to BSI’s standard of customer excellence whilst understanding the need to manage cost and achieve budgeted accounts
- Review continually open course occupancy and take action to protect course profitability as appropriate
- Manage the flow of documentation and correspondence of the department's complaints/compliments system to ensure the process operates effectively
- Employ BSI’s best practice training systems technology to deliver to BSI standard of customer excellence, including correct usage of Salesforce
- Monitor and continually improve the efficiency and effectiveness of all administrative processes
- Ensure that all contractual relationships with key suppliers are maintained continually reviewed and improved in the interests of BSI and its customers
- Plan and coordinate venues to meet forward events schedule requirements, including online/virtual trainings
- Coordinate tutor schedules to ensure delivery of courses
- Tutor qualification maintenance
- Compliance to overall global and regional policy & procedures
- Co-ordinating with regional Training Sales advisor and Sales team
Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.
In addition, you’ll be
- Self-motivated, driven and influential
- Able to work under pressure
- Excited about the challenge of growing BSI’s Training business
What we offer
We offer a highly competitive salary plus incentives, with annual leave, and opportunities for development within a global business that is committed to investment in its people.
LI-PS1
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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