Customer Service Representative

2 weeks ago

Sohna Gurugram Haryana, India open mind services Full time

Service Executives are required to answer incoming calls from customers for various reasons and make

outbound calls to customer answer inquiries, resolve complaints and provide information.

**Rolls and Responsibilities**
- Associate will be responsible for handling incoming and outbound calls from customers/Patients.
- Answer calls professionally to provide information about Doctor schedule, hospital services,

book and cancel appointments, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints,

and comments, as well as actions taken in the CRM.
- Associate must reply to those queries in a set format.
- Responsible to book the doctor appointments on a web portal.

**Competencies and Skills Required**

Customer Service Executive plays a critical role in providing an interface between customers and the

1. Good communications skills

2. Ability to listen proactively

3. Problem solving skills

4. Ability to handle work well and maintain quality

**Qualifications/Other Requirements**

1. Any Graduate/Preferably Science Graduate

2. 0 to 3 years of experience in Customer Service.

3. Should be fluent in English/Hindi, Marathi

Designation: Patient Relationship Officer/Customer Support Executive

**Salary**: 15,000/- to 23,000 /- CTC

**Benefits**:

- Provident fund (PF) and ESI
- Paid leaves

Workdays per week: 6 days (Rotational week off)

Pay: ₹17,000.00 - ₹23,000.00 per month

Schedule:

- Rotational shift

Work Location: In person

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