Guest Relations Executive

4 days ago

Raj Nagar Extension Ghaziabad Uttar Pradesh, India Orriva By Lotus Hospitality Full time

**Job Title : Guest Relations Executive (GRE) - Female**

We are hiring for a **GRE** who will responsible for creating a welcoming atmosphere and ensuring guest satisfaction by providing personalized service, managing inquiries and complaints, coordinating special requests, and acting as a point of contact for guests during their visit to our Property.

**Job Location**:Orivva by Lotus** Raj Nagar Extension, Ghaziabad.

**Job Timings**: 11 a.m to 9 p.m.

**Age Limit**:21 Years to 30 Years

**We Offer**:

- Competitive Salary ranging from 15000 INR to 25000 INR, as per knowledge and Experience.\
- Opportunity to be part of growing hospitality brand.
- Professional and Safe Work Environment.
- Growth and Training Support.

**Key duties** include:

- Welcoming guests,
- Handling VIPs
- Resolving issues
- Providing information about the hotel and managing feedback to improve services.

**Core Responsibilities**:

- **Guest Welcoming & Assistance**: Greeting guests upon arrival and providing information about Hotel/Banquet services and facilities.
- **VIP & Special Guest Management**: Identifying and providing special services to VIPs, corporate guests, and those celebrating special occasions.
- **Complaint & Issue Resolution**: Addressing and resolving guest complaints and concerns promptly and professionally to ensure a positive experience.
- **Information & Concierge Services**: Providing detailed information about the hotel, local attractions, dining, and activities, and arranging bookings or transportation.
- **Service Coordination**: Coordinating with other hotel departments (like housekeeping) to fulfill guest requests and ensure a smooth experience.
- **Property Publicizing**: Must show the Property to all Guests in a Professional Way
- **Guest Feedback**: Actively seeking and managing guest feedback, including encouraging positive reviews and using feedback to improve services.

**Key Skills and Qualities**:

- Excellent customer service and good communication skills.
- Professional grooming and presentation.
- Ability to multitask and work effectively in a busy environment.
- Detailed knowledge of the hotel and the surrounding area.
- Personalized and proactive approach to anticipating guest needs.
- Must be having an experience of 1 to 3 years as a GRE or Front Desk Officer in Hotel / Banquet or Hospitality Industry.
- Should be a Graduate or 10+2 (From a reputed School).
- Must be having Pleasing Personality with Guest First Attitude.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Work Location: In person

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