
Guest Relations Executive
2 days ago
KRA (Key Result Areas) Guest Relation Executive in Real Estate
Guest/Client Management
Greet and welcome all walk-in clients, brokers, and investors.
- Maintain visitor records and ensure proper hospitality.
Provide accurate information about ongoing projects.
Front Office & Reception Management
Handle incoming calls, emails, and walk-in inquiries.
Ensure reception area reflects the brand image of the company.
Client Coordination
Schedule and confirm client meetings & project site visits.
- Assist sales executives in client interactions.
Ensure clients receive required brochures, layouts, and documentation.
Hospitality & Office Etiquette
Arrange refreshments for clients & visitors.
- Ensure meeting rooms are clean, equipped, and ready for presentations.
Provide a seamless guest experience during their visit.
Sales & Marketing Support
Assist in organizing client events, launches, and promotional activities.
- Update CRM with walk-in leads and client details.
Share feedback from clients to sales & management teams.
Documentation & Reporting
Maintain daily visitor/client logs.
- Assist HR/Admin in managing reception-related expenses.
- Prepare weekly reports on client walk-ins and interactions.
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