Guest Relations Executive

2 days ago


Ghaziabad, Uttar Pradesh, India Harmony Infra Full time ₹ 1,04,000 - ₹ 1,30,878 per year

KRA (Key Result Areas) Guest Relation Executive in Real Estate

  1. Guest/Client Management

  2. Greet and welcome all walk-in clients, brokers, and investors.

  3. Maintain visitor records and ensure proper hospitality.
  4. Provide accurate information about ongoing projects.

  5. Front Office & Reception Management

  6. Handle incoming calls, emails, and walk-in inquiries.

  7. Ensure reception area reflects the brand image of the company.

  8. Client Coordination

  9. Schedule and confirm client meetings & project site visits.

  10. Assist sales executives in client interactions.
  11. Ensure clients receive required brochures, layouts, and documentation.

  12. Hospitality & Office Etiquette

  13. Arrange refreshments for clients & visitors.

  14. Ensure meeting rooms are clean, equipped, and ready for presentations.
  15. Provide a seamless guest experience during their visit.

  16. Sales & Marketing Support

  17. Assist in organizing client events, launches, and promotional activities.

  18. Update CRM with walk-in leads and client details.
  19. Share feedback from clients to sales & management teams.

  20. Documentation & Reporting

  21. Maintain daily visitor/client logs.

  22. Assist HR/Admin in managing reception-related expenses.
  23. Prepare weekly reports on client walk-ins and interactions.


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