Front Office Supervisor

14 hours ago

Palghat District Kerala, India Au Revoir Wellness Resort Full time

**Job Summary**:
**Key Responsibilities**:

- Supervise and coordinate all activities of the front office team, ensuring a seamless guest experience.
- Greet and assist guests warmly upon arrival, ensuring a swift and efficient check-in and check-out process.
- Manage room reservations, guest inquiries, and special requests both in person and over the phone.
- Handle guest concerns, complaints, and feedback promptly and professionally, ensuring guest satisfaction.
- Maintain accurate records of room availability, guest accounts, and operational reports.
- Train, guide, and support front office associates to uphold service standards.
- Coordinate with housekeeping, maintenance, and other departments for efficient operations.
- Monitor cash handling, billing, and financial transactions in line with company policies.
- Ensure the front office area is always clean, organized, and presentable.

**Requirements**:

- Prior experience in a front office or hospitality supervisory role preferred.
- Excellent communication, interpersonal, and leadership skills.
- Proficient in basic computer operations and hotel management systems (preferred).
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Pleasant personality with a guest-first attitude.

**Benefits**:

- Competitive salary
- Free accommodation
- Free meals provided
- Opportunities for career growth and internal promotions
- Supportive and professional work environment

**How to Apply**:
Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

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