Front Office Assistant

2 days ago

Palghat District Kerala, India HOTEL INDRAPRASTHA Full time

**Duties & Responsibility**:

- Welcome and greet guests in a warm and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and requests, including room preferences and special arrangements
- Ensure accurate billing and process payments from guests
- Coordinate with housekeeping and other departments to address guest needs
- Respond to guest feedback and resolve issues in a timely and satisfactory manner
- Maintain a neat and organized front desk area
- Answer phone calls and direct inquiries to the appropriate department
- Contribute to a positive and welcoming atmosphere for guests.

**Requirements and Skills**:

- Previous experience in hospitality, customer service, or a related field is a plus
- Excellent communication and interpersonal skills
- Attention to detail and organizational abilities
- Ability to handle guest issues with professionalism and empathy
- Knowledge of hotel reservation systems and point-of-sale software is a plus
- Flexibility to work evenings, weekends, and holidays as needed
- High school diploma or equivalent
- Problem-solving skills and the ability to handle multitasking in a fast-paced environment
- Eagerness to contribute to a positive guest experience
- Team player with a customer-focused mindset

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Accounting: 3 years (preferred)
- total work: 5 years (preferred)

Work Location: In person

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