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Customer Support Representative

2 weeks ago

Chennai, India LetzBizz Full time

**Job Title**: Customer Support Representative (Travel and Tourism) -_**Bengali Language**_

We are seeking a highly motivated and friendly Customer Support Representative to join our dynamic travel and tourism start-up company. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, specifically catering to Telugu-speaking customers. You should have a strong command of both Bengali (regional language) and English, be proficient in explaining the features of our tourism packages, and possess excellent sales conversion skills.

**Office Location**:

- Thousand Lights, Anna Salai, Chennai and T Nagar_
- Work From Office only_

**Responsibilities**:

- Professionally handle inbound and outbound calls from Bengali-speaking clients, providing outstanding customer support and assistance.
- Effectively communicate the features, benefits, and details of our various tourism packages to potential customers in Bengali and English.
- Engage with customers in a friendly and approachable manner, building rapport and trust to ensure a positive customer experience.
- Assess customer needs, offer suitable solutions, and guide customers through the booking process, ensuring sales conversion.
- Maintain accurate and detailed records of customer interactions, inquiries, and bookings in our CRM system.
- Collaborate closely with the sales and marketing teams to stay updated on current promotions, offers, and new travel destinations.
- Provide timely resolution to customer issues, concerns, or complaints, striving for customer satisfaction and retention.
- Stay up-to-date with industry trends, travel regulations, and destination information to provide accurate and helpful advice to customers.
- Actively contribute to team meetings and training sessions to enhance product knowledge and customer service skills.

**Requirements**:

- Fluent in Bengali (regional language) and possess excellent verbal and written communication skills in English.
- Previous experience in customer support or sales role, preferably in the travel and tourism industry.
- Proven track record in achieving sales targets and delivering exceptional customer service.
- Strong interpersonal skills with the ability to build rapport and establish long-lasting customer relationships.
- Exceptional problem-solving abilities and the capacity to handle difficult customer situations with empathy and professionalism.
- Familiarity with CRM systems and basic computer skills.
- Must be able to work from our office in Chennai.
- A genuine passion for travel, tourism, and exploring new destinations.

We offer a competitive salary package, including incentives and benefits, to attract and retain the best talent in the industry. Join our team and be part of an exciting travel start-up, where your friendly nature and sales skills will make a significant impact on our success.

Please mention as referred by _Ms. Grace from LetzBizz_

**Salary**: ₹17,000.00 - ₹23,000.00 per month

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Bengali (required)