Customer Support Representative

2 days ago


Chennai, Tamil Nadu, India Valarr Full time ₹ 24,70,000 - ₹ 47,55,000 per year

Company Description

Valarr partners with pre-seed to Series A startups as an internal HR business partner, managing comprehensive HR functions to support business growth. From talent acquisition to compensation benchmarking and performance management systems, our services are designed to help startups scale efficiently. Our mission is to align human resources with business objectives, fostering high-performing teams while enabling founders to focus on driving growth. Valarr is committed to building a culture that values people and performance for long-term success.

Role Description

This is a full-time, on-site role based in Chennai for a Customer Support Representative. The role involves providing excellent customer service by addressing customer inquiries and concerns, troubleshooting issues, and ensuring overall customer satisfaction. The representative will handle customer communication effectively through various channels and collaborate with internal teams to resolve challenges and improve customer experience.

Qualifications

  • Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
  • Excellent Communication abilities, both verbal and written, to interact professionally with customers and team members
  • Proficiency in Troubleshooting and problem-solving to address and resolve customer issues efficiently
  • Ability to manage time effectively and multitask in a dynamic, fast-paced environment
  • Experience in handling customer inquiries in a professional and empathetic manner is a plus
  • Minimum of a high school diploma or equivalent; additional certifications in customer service are advantageous


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