IT Customer Support Representative

2 weeks ago

Chennai, Tamil Nadu, India L-mobile solutions GmbH & Co. KG Full time ₹ 30,00,000 - ₹ 90,00,000 per year
Your tasks
  • Respond to customer inquiries via phone, email, or chat with clear, accurate information.
  • Troubleshoot and resolve technical or service-related issues, escalating when needed.
  • Guide users on how to use products effectively and confidently.
  • Document customer interactions and update internal systems accordingly.
  • Contribute to FAQs and the knowledge base to support self-service.
  • Collect feedback and share insights to improve products and services.
  • Follow internal policies and meet KPIs such as response time and resolution rate.
  • Collaborate with teams across sales, support, and project management to ensure smooth resolutions.
Your profile
  • You are Fluent in German and English (spoken and written).
  • You have strong organizational and problem-solving skills, with an analytical and customer-focused mindset.
  • You have completed training in software development or hold a comparable qualification.
  • You have experience in 1st and 2nd level support for software applications (a plus).
  • You are confident working with web-based applications.
  • You are familiar with current technologies such as MSSQL, HTML, JavaScript, and object-oriented programming, ideally using the.NET Framework.
Contact

We look forward to receiving your detailed application in English, stating your salary expectations and possible starting date.

Your contact person:

Ibtissem Kaafar

L-mobile tunisia S.a.r.L

Av. du Dr. Mohamed Souissi

8075 Dar Chaabane Al Fehri (Tunisia)

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Connect with me on LinkedIn

Further information about us you will find on:

Your Benefits
  • Career growth in a future-proof industry
  • Attractive base salary
  • Flexible working hours
  • Flat hierarchies, open culture, and real impact
  • Health insurance, meal vouchers and more...
Your future with us

As a German, family-run company with more than 300 employees worldwide, we support medium-sized companies on the path to digital transformation. With our innovative software solutions in the areas of warehouse logistics, production and field service management, we digitalize processes - making them simple, flexible and mobile

In short: Industry 4.0 is exactly our thing.

Would you like to become part of L-mobile?

We focus on your individual goals and strengths and develop you both personally and professionally.

If you want to play an active role in shaping the future of L-mobile, we look forward to receiving your application

Apply now

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