Customer Service Representative

2 days ago


Chennai, Tamil Nadu, India Crifter Studios Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

At Crifter Studios, we help brands & companies tap into the regional market with advanced analytics & multilingual content production. We work with leading brands that include Astrotalk, Eloelo group & several shark tank featured brands.

Role Description

This is a full-time, on-site role for a Customer Service Representative at Crifter Studios, located in Chennai. In this role, you will handle day-to-day customer interactions, resolve inquiries, address complaints, and ensure overall customer satisfaction. Responsibilities include responding to customer queries, maintaining a high standard of service quality, and fostering positive customer experiences. You will also support and collaborate with various teams to enhance client relationships and improve customer support processes.

Qualifications

  • Strong skills in Customer Service, Customer Support, and Customer Satisfaction
  • Familiarity with delivering excellent Customer Experiences and ensuring customer-first approaches
  • Proficient communication and interpersonal skills to engage and resolve customer concerns
  • Proven ability to handle multiple tasks efficiently and collaborate with team members
  • Ability to work under pressure and maintain a positive attitude
  • Prior experience in customer service roles is an advantage
  • Bachelor's degree or equivalent educational qualification preferred


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