Senior Customer Service Representative

13 hours ago


Chennai, Tamil Nadu, India HCLTech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Senior Customer Service Representative Email Back Office

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Job Overview:

Location: Chennai

Work Mode: Work From Home / Hybrid (Flexible)

Shift Timing: Night Shift Saturday to Friday (5 working days),

Roles and Responsibilities

  • Provide exceptional customer service to clients through email support, ensuring timely resolution of their queries and concerns.
  • Handle international non-voice processes with ease, demonstrating strong communication skills both verbally and written.
  • Utilize typing speed to efficiently process customer requests, maintaining accuracy and attention to detail at all times.
  • Demonstrate proficiency in BPO non-voice processes, including email support, chat support, or other related functions.
  • Possess excellent English language skills (spoken & written) for effective interaction with customers worldwide.

Desired Candidate Profile

  • 1-2 years of experience in a similar role or industry (customer service).
  • Bachelor's degree in Any Specialization (B.A/B.B.A/B.M.S.).
  • Excellent communication skills for handling international clients via email support.
  • Proficient in using technology-based tools for efficient processing of customer requests.


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