Customer Service Representative

5 days ago


Chennai, Tamil Nadu, India Venpa Staffing Full time ₹ 4,00,000 - ₹ 8,00,000 per year

JD for VKYC

Reporting To : Team Leader Video Branch / Video KYC

Job Profile :

  • Handle Video calls in an efficient manner and ensure customer delight through exceptional service
  • Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc
  • Verify customers KYC documents on a real-time basis
  • You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers
  • Should be a team player and flexible with work patterns
  • To ensure personalized service & end-to-end resolution is offered to customers calling at this channel
  • Cross-sell : Provide information related to products, new offers and services at IndusInd Bank
  • Maintain and adhere to compliance guidelines
  • Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel
  • Capture problem indicators, highlight and suggest improvements
  • Adherence to monthly performance parameters

Kind Regards,

Sriram



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