Customer Service Representative

5 hours ago


Chennai, Tamil Nadu, India 50bbaf76-62cd-464b-b52c-62de8bff44f6 Full time ₹ 2,50,000 - ₹ 4,00,000 per year

Company Description

Danlaw is a globally recognized leader in the connected cars and automotive electronics industry, creating innovative technologies for some of the world's largest vehicle manufacturers. The company prioritizes research and development to meet the evolving needs of the connected world. Through its subsidiary, Danlaw Electronics Assembly Limited, the company also provides comprehensive electronics manufacturing services for the automotive, industrial controls, instrumentation, and aerospace sectors. Known for delivering cutting-edge technologies and adaptive solutions, Danlaw is one of the largest suppliers of connected vehicle gadgets worldwide.

Role Description

This is a full-time, on-site position for a Customer Service Representative based in Chennai. The role involves providing responsive and efficient customer support, addressing inquiries, resolving concerns, and ensuring a high level of customer satisfaction. As a key part of the customer support team, the representative will handle customer interactions across various channels, maintain accurate records, and contribute to enhancing the overall customer experience.

Qualifications

  • Proficiency in Customer Service, Customer Support, and Customer Satisfaction processes
  • Experience in delivering exceptional Customer Experience
  • Strong communication and interpersonal skills to engage effectively with clients
  • Ability to handle and resolve customer issues in a professional and timely manner
  • Detail-oriented with excellent problem-solving abilities
  • Proficiency in using customer service software and tools
  • Prior experience in a similar role is preferred but not mandatory
  • Bachelor's degree or equivalent qualification is an advantage


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