Service Desk

1 week ago

Indore, India Lancesoft Full time

Profile - Service Desk
- Excellent communication skills - CEFR : B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared.
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and Wi-Fi trouble shooting.
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts is mandatory (should be comfortable with night shift)
- Job Location : Pune/ Bangalore

Experience - 2+ Years

**Salary**: ₹350,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

Shift:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work (preferred)
- Technical support (required)

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