Service Desk Plus

6 days ago

Indore, India Ignatiuz Software Full time

**Responsibilities**
- Work within a team as a product specialist
- Detailed knowledge of the configuration of interlinked systems, implementation of technical changes, and building software regimes
- Act as a point of escalation for agents to resolve services delivery issues
- Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems
- Defines service channels, service levels, standards, and the monitoring process for customer service or service desk staff.
- Provides leadership to deliver the service culture required to deliver required organizational outcomes.
- Provide resolutions within agreed time limits (Defined SLAs)
- Follow SOPs and prepare new SOPs on a need basis
- Understands the requirements of the customer’s business, and the scope of the contract and knows how issues impact the delivery of service.

**Job Type**: Part-time
Part-time hours: 10 - 15 per week

Schedule:

- Day shift

**Experience**:

- total work: 2 years (required)

**Speak with the employer**

+91-XXXXXXXXXX

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