Service Desk Manager
4 days ago
EXPERIENCE: years of IT experience, including 3+ years in service desk, support management, or service delivery leadership rolesRESPONSIBILITIES (INCLUDES ALL TASKS): Own and manage Service Desk operations, ensuring prompt resolution of incidents, fulfilment of requests, and high-quality end-user support in alignment with business and contractual expectations. Oversee delivery and optimization of Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune).Design, implement, and monitor adherence to SLAs and KPIs; analyze service data and produce management reports on service quality, performance trends, and compliance metrics Develop, execute, and track Service Improvement Plans (SIPs) that drive measurable enhancements in service delivery, process efficiency, and user experience. Champion ITIL-aligned processes for incident, request, change, and knowledge management. Engage with stakeholders, vendors, and external providers to resolve escalated issues and maximize support effectiveness. Mentor, train, and develop service desk and support staff, fostering a culture of accountability and continuous learning. Promote technology adoption, automation, and self-service capabilities to accelerate resolution and reduce operational costs. Support IT security and infrastructure management at oversight and escalation level (not hands-on engineering). TECHNICAL SKILLS /COMPETENCIES: MANDATORY Strong track record in Service Desk/ITSM management with proven ability on SLA/KPI governance, user engagement, and performance monitoring. Deep knowledge of Microsoft 365 services administration in enterprise environments.Experience developing and implementing SIPs, with measurable business impact. Familiarity with ITIL processes and service delivery frameworks (ITIL Foundation/Intermediate required). SOFT SKILLS: MANDATORY Skilled in stakeholder management, vendor engagement, and data-driven decision making. Collaborative leadership with strong communication and coaching abilities.
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Service Desk Manager
2 weeks ago
Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per yearEXPERIENCE: years of IT experience, including 3+ years in service desk, support management, or service delivery leadership rolesRESPONSIBILITIES (INCLUDES ALL TASKS): Own and manage Service Desk operations, ensuring prompt resolution of incidents, fulfilment of requests, and high-quality end-user support in alignment with business and contractual...
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Service Desk Analyst
4 days ago
indore, India Intertec Softwares Full timeJOB TITLE: Service Desk Analyst/Technical Helpdesk Engineer JOB PURPOSE: To handle customer calls and assist end user on Desktop/Laptop related issues. QUALIFICATION: Bachelor's degree with knowledge of IT CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes EXPERIENCE: 2-3 Years REPORTING TO: TBD RESPONSIBILITIES (INCLUDES ALL...
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Service Desk Analyst
4 days ago
indore, India Intertec Softwares Pvt Ltd Full timeJOB TITLE: Service Desk Analyst/Technical Helpdesk Engineer JOB PURPOSE: To handle customer calls and assist end user on Desktop/Laptop related issues. QUALIFICATION: Bachelors degree with knowledge of IT CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes EXPERIENCE: 2-3 Years REPORTING TO: TBD RESPONSIBILITIES (INCLUDES ALL TASKS):...
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Technical Manager
3 weeks ago
Indore, India Intertec Systems Full timeJob Description Skills: Service Desk Operations, IT Service Management, ITIL Framework, Microsoft 365 services, SLA Management, KPI governance, Exchange Online, Technical Operations, Experience 8 - 10+ years of IT experience, including 3+ years in service desk, support management, or service delivery leadership roles Responsibilities (includes All Tasks) -...
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Service Desk Analyst
2 weeks ago
Indore, Madhya Pradesh, India Intertec Softwares Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJOB TITLE: Service Desk Analyst/Technical Helpdesk Engineer JOB PURPOSE: To handle customer calls and assist end user on Desktop/Laptop related issues. QUALIFICATION: Bachelor's degree with knowledge of IT CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes EXPERIENCE: 2-3 Years REPORTING TO: TBD RESPONSIBILITIES (INCLUDES ALL...
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Service Desk Analyst
5 days ago
Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJOB TITLE: Service Desk Analyst/Technical Helpdesk Engineer JOB PURPOSE: To handle customer calls and assist end user on Desktop/Laptop related issues. QUALIFICATION: Bachelors degree with knowledge of IT CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes EXPERIENCE: 2-3 Years REPORTING TO: TBD RESPONSIBILITIES (INCLUDES ALL...
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Service Desk Plus
5 days ago
Indore, India Ignatiuz Software Full time**Responsibilities** - Work within a team as a product specialist - Detailed knowledge of the configuration of interlinked systems, implementation of technical changes, and building software regimes - Act as a point of escalation for agents to resolve services delivery issues - Takes ownership in obtaining the information, evidence, and data required to...
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Service Desk
1 week ago
Indore, India Lancesoft Full timeProfile - Service Desk - Excellent communication skills - CEFR : B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared. - Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation,...
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Service Desk Engineer
4 days ago
indore, India Intertec Softwares Pvt Ltd Full timeJob Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificatesResponsibilities : Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system Logging, Handling and Resolving the...
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Service Desk Engineer
4 days ago
Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificatesResponsibilities : Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system Logging, Handling and Resolving the...
