Product Owner

Job ID: 22496

Location: Chennai, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 22 Aug 2025

**Product Analytics**
- Clearly aligns squad OKRs & KPIs with stakeholder and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
- Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
- Identifies and maps the data sources required to validate and measure the performance of the features.
- Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics.
- Ensures the data is made available for analytics through collaboration with analytics & data technology teams.
- Ensures that customer journeys are embedded with the instruments to obtain usability metrics and customer behaviors.
- Continuously monitor dashboards and reports to feed product discovery sprints

**People & Talent**
- Coaches & mentor squad members to continuously uplift capability
- Fosters a culture based on trust, psychological safety & collaboration.
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Employ, engage and retain high quality people.
- Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders.

**Risk Management**
- Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained.
- Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank’s standards.

**Governance**
- The Product Owner is responsible for to adherence to Bank policies on Project management, investment, solution design, planning, structure, frameworks.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Effectively implement the regulatory requirements from stakeholders.

**Key stakeholders**
- Group Digital Banking Management Team
- Country and Region Digital teams
- Group / Region COO
- Country Wealth and Retail Banking (WRB) Leads
- Group TTO
- Group SC Design Team
- Control Functions - OR, ICS, BRM

**Other Responsibilities**
Embed Here for good and Group’s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);**Product Delivery & Execution**
The Product Owner:

- Is responsible for implementing journeys or experiences which maximum business benefit and executing these within timelines and budget.
- Leverages enterprise tools like ADO to manage the sprint and overall product delivery.
- Align with technology architects on the target solution design to minimize technical debt.
- Leads the squad in defining the functional requirements and non-functional requirements like API response and overall performance.
- Clearly slice the back log into independently shippable experience for customers
- Plans, refines and optimizes the sprint backlog to maximize squad output and remove down time.
- Clearly defines Definition of Ready (DOR) and along with the scrum master align necessary dependencies to avoid delays, enforce the DOR to avoid rework.
- Defines the Definition of Done (DOD) with the squad and track core efficiency metrics like S2V etc.
- Reviews testing criteria to ensure product meets the organizations quality standards.
- Is accountable for signing off on the shippable product once it has met DOD (all acceptance criteria) and passed testing standards on functionality and performance.
- Conducts pre-go-live demos for stakeholders and align necessary support functions to ensure a smooth transition and go-live.
- Conducts regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products. Take learnings and share with the wider PO community.
- Manages a well-articulated, communicated and rationalized backlog with adequate funding and commercial support to ensure ongoing growth.

**Job Summary**
- Act as an agile Product Owner to develop new client journey capabilities, to improve client experience, promote usability and drive client satisfaction.
- To function as the domain expert in projects related to service request, and support