Product Owner

Job ID: 22498

Location: Chennai, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 13 Jul 2025

**Job Summary**
- Act as an agile Product Owner to develop new client journey capabilities, to improve client experience, promote usability and drive client satisfaction.
- To function as the domain expert in projects related to service request, and support the roll out of related projects from a functionality and capability perspective.
- Standard Chartered Bank is seeking a Product Owner - to drive the vision, strategy, and execution of our self serve banking journeys. In this role, you will work closely with cross-functional teams, including technology, design, and business stakeholders, to enhance customer experience and deliver innovative digital solutions. You will own the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment.
- 12+ year experience and proven knowledge in the customer interaction channels, especially Mobile Banking, Online Banking, ATM, Interactive Voice Response, Wearables or any other digital channels or devices.
- 12+ years in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog.
- Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision.
- Strong business acumen.
- Demonstrated track record of leading teams to deliver objectives.
- Previously coached and mentored team members with regular feedback sessions.
- Previously defined product requirements and development roadmap based on functional expertise.
- Strong prioritization and analytical skills to manage backlog for the squad.
- Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders.
- Good to have knowledge of design thinking frameworks, user stories, customer experience and journeys.

**Key Responsibilities**

**Strategy**
**The Product Owner**:

- Is empowered with necessary business levers to influence real outcomes.
- Is responsible for owning the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration.
- Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products.
- Is accountable for creating a transparent, clear, and easy to understand product vision.
- Owns the ‘WHY’ and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organization’s overall goals and ambitions.
- Inspires the squad to continuously thrive in a growth mindset.
- Sets goals for the squad and create actions plans to target.
- Owns, maintains & constantly optimizes the product roadmap & product backlog.

**Business**
The Product Owner:

- Leads and embeds a culture of evidence-based decision making.
- Conducts regular design sprints to fill the product backlog with customer validated and business viable features & initiatives.
- Leverages design thinking and customer jobs-to-be-done frameworks to synthesize and identify themes or opportunities.
- Conduct customer interviews to capture customer voice and verbatim feedback.
- Where required, produce lo-fi prototypes and conduct usability studies to find resonance with customers.
- Utilize a discovery canvas to bring discovery storytelling to life within a standardized structure.
- Embeds an MVP culture into the organization, consider how might we test and learn with mínimal investment and development.
- Ensures that squad leverages existing investments & where necessary build out technical solutions that are complementary, scalable & cost efficient.

**Product Delivery & Execution**
The Product Owner:

- Is responsible for implementing journeys or experiences which maximum business benefit and executing these within timelines and budget.
- Leverages enterprise tools like ADO to manage the sprint and overall product delivery.
- Align with technology architects on the target solution design to minimize technical debt.
- Leads the squad in defining the functional requirements and non-functional requirements like API response and overall performance.
- Clearly slice the back log into independently shippable experience for customers
- Plans, refines and optimizes the sprint backlog to maximize squad output and remove down time.
- Clearly defines Definition of Ready (DOR) and along with the scrum master align necessary dependencies to avoid delays, enforce the DOR to avoid rework.
- Defines the Definition of Done (DOD) with the squad and track core efficiency metrics like S2V etc.
- Reviews testing criteria to ensure product meets the organizations quality standards.
- Is accountable for signing off on the shippable product once it has met DOD (all acceptance criteria) and passed testing standards on func