Product Owner

Job ID: 22497
- Location: Chennai, IN
- Area of interest: Retail Banking
- Job type: Regular Employee
- Work style: Hybrid Working
- Opening date: 19 Oct 2025 - **Key stakeholders**
- Group Digital Banking Management Team
- Country and Region Digital teams
- Group / Region COO
- Country Wealth and Retail Banking (WRB) Leads
- Group TTO
- Group SC Design Team
- Control Functions - OR, ICS, BRM
- **Other Responsibilities**
Embed Here for good and Group’s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);- **Product Analytics**Clearly aligns squad OKRs & KPIs with stakeholder and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
- Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
- Identifies and maps the data sources required to validate and measure the performance of the features.
- Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics.
- Ensures the data is made available for analytics through collaboration with analytics & data technology teams.
- Ensures that customer journeys are embedded with the instruments to obtain usability metrics and customer behaviors.
- Continuously monitor dashboards and reports to feed product discovery sprints

**People & Talent**
- Coaches & mentor squad members to continuously uplift capability
- Fosters a culture based on trust, psychological safety & collaboration.
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Employ, engage and retain high quality people.
- Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders.
- **Risk Management**
- Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained.
- Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank’s standards.
- **Governance**
- The Product Owner is responsible for to adherence to Bank policies on Project management, investment, solution design, planning, structure, frameworks.
- **Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Effectively implement the regulatory requirements from stakeholders.
- **Job Summary** Act as an agile Product Owner to develop new client journey capabilities, to improve client experience, promote usability and drive client satisfaction.
- To function as the domain expert in projects related to service request, and support the roll out of related projects from a functionality and capability perspective.
- Standard Chartered Bank is seeking a Product Owner - to drive the vision, strategy, and execution of our self serve banking journeys. In this role, you will work closely with cross-functional teams, including technology, design, and business stakeholders, to enhance customer experience and deliver innovative digital solutions. You will own the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment.- 12+ year experience and proven knowledge in the customer interaction channels, especially Mobile Banking, Online Banking, ATM, Interactive Voice Response, Wearables or any other digital channels or devices.
- 12+ years in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog.
- Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision.
- Strong business acumen.
- Demonstrated track record of leading teams to deliver objectives.
- Previously coached and mentored team members with regular feedback sessions.
- Previously defined product requirements and development roadmap based on functional expertise.
- Strong prioritization and analytical skills to manage backlog for the squad.
- Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders.
- Good to have knowledge of design thinking frameworks, user stories, customer experience and journeys.
- **Key Responsibilities** ** Strategy**
**The Product Owner**:

- Is empowered with necessary business levers to infl