Product Owner

Job ID: 33989

Location: Chennai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 17 Jul 2025

**Job Summary**
- The Data, Digital and Coverage Platform Team (DDCP) unit, sits within the Corporate and Investment Banking (CIB) division, is looking to hire a CRM Product Owner to join an established program that has been set up to deliver Customer relationship management (CRM) solution for our frontline sales team. The program looks to transform our sales, marketing & servicing approach, to unlock new revenue opportunities and to support our top-line growth ambition.

**Strategy**
- Presents and leads sessions and requirement workshops, based on Agile Delivery Methods
- Defines, refines, socializes, and tracks product roadmap for owned CRM capabilities together with Hive Chief Product Owner(s)
- Has knowledge of CRM products (Desired Dynamics 365 etc), ServiceBench to make adequate design decisions & propose solutions to requirements based on industry & technology best practices
- Manage vendors, do joint design, and influence product direction
- Drive adoption of the product

**Business**
- Knowledge of CIB business processes & products and processes [preferred].

**Processes**
- Lead project team on commercialisation of project deliverables such as Sales users training, workshops, and roadshows by helping design the agenda, scheduling meetings, logistics and materials as and when required.

**Key Responsibilities**

**People & Talent**
- Support and guide CRM CoE team members with direct reporting line on their deliverables
- Continually strive to share key relevant knowledge and learnings with others across the team
- Provide design and process specific coaching to new/existing members of the team

**Risk Management**
- Manage all Deliverables Risk aspects and activities related to CRM owned processes with First line (GPOS/CPOS)
- Ensure there is due diligence on vendor capabilities and service records when involved in evaluating vendor
- Confidential information related to programme/projects costs and resources must be handled in discreet and professional manner.
- Review & mitigate process & business-related impacts with Process, Operational Risk and CFCC Owners as applicable

**Governance**
- Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite.
- Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’ within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
- Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank’s risk appetite.
- Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank’s Risk framework, in the identification, assessment, mitigation, control and monitoring of risk.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**

**Internal**
- Frontline Sales
- Client Coverage Senior Bankers, GAMs, RAMs, FAMs, and Global Banking Bankers
- Country/Regional/Segment CIB Business Managers
- DDCP CRM and Sales Enablement Product Owners
- DDCP CRM and Sales Enablement Hive Chief Product Owners
- FAST - Commercialisation / Change lead & team
- Global Implementation Team - TB and FSS
- Sales Enablement Refinement Forum
- Sales Enablement Hive Leadership Team
- Sales Enablement Hive Squads
- DDCP Frontline Application and Support team (FAST) MT members
- CIB Process Owners and Process Owners delegates, where relevant
- Risk Framework Owners for CIB Processes, where relevant
- Legal, Audit and CFCC, where relevant
- CIB DDCP MT, where relevant
- CIB Business Head MT’s, where relevant

**External**
- External vendors and suppliers, where relevant
- Skills and Experience- 12-14+ years in digital & technology implementations, preferably in a large Financial services organization, handling complex implementations.
- 6-8+ years’ experience with agile delivery approaches (e.g. Scrum, SAFe), ideally working experience as a Product Manager, Product Owner, or similar role.
- Prior experience in managing change for a CRM platform is preferred, ideally experience in a vendor solution delivery.
- Understanding of wholesale/ corpor