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Customer Support Executive

2 weeks ago

Jubilee Hills Hyderabad Telangana, India Bhama Emporio Full time

**Roles and Responsibilities**:

- Respond to customer inquiries received via social media platforms (Facebook, Instagram etc.).
- Provide quick and accurate responses to resolve queries efficiently.
- Identify potential customers from social media messages and initiate sales conversations.
- Follow up with leads through calls or messages to convert them into sales.
- Promote products/services and inform users about offers.
- Coordinate with internal teams to ensure quick resolution of issues.
- Monitor comments, direct messages, and mentions related to the store.
- Build strong relationships by providing excellent service.
- Provide insights on customer concerns and trends observed on social media.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person