
Customer Retention Support-Intern
3 weeks ago
Job Responsibilities :-
Customer Renewal:
- Manage and execute the end-to-end renewal process for a portfolio of customers.
- Monitor upcoming renewals, forecast risks/opportunities, and proactively address any issues.
- Collaborate with Sales, Customer Success, and Finance to ensure accurate and timely renewal quotes, contract preparation, and billing alignment.
- Negotiate renewal terms within predefined guidelines to ensure a high renewal rate.
Customer Engagement:
- Develop and execute customer engagement strategies to drive adoption, satisfaction, and retention.
- Conduct regular check-ins, business reviews, or adoption sessions to understand customer goals and align product value.
- Act as the voice of the customer internally by providing feedback to Product, Support, and Marketing teams.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Paid sick time
Application Question(s):
- Notice Period
Experience:
- Inside sales & customer support: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
- Telugu (Preferred)
Work Location: In person
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