Front Office Executive

2 weeks ago

Gurgaon, India Ahuja Residences Full time

**Job Information**:
Industry

**Hospitality**
***

Work Experience

**2-5 Years**
***

Salary

**20-25K/Month**
***

City

**Gurgaon**
***

State/Province

**Haryana**
***

Country

**India**
***

Zip/Postal Code

**122002**
***

TITLE Front Office Executive

LOCATION Gurgaon/Delhi/Pune

POSITION Full time

At Ahuja Residences we have a strong network of Front Office Executives. Our team includes staff with experience gained with Front office operations at various locations.

As a member of the FO Team, you will work on all aspects of Front Office Operations, Reservations, Guest Check-ins, Guest stays, Guest Check-outs, Invoicing, Payments, answering mails & preparation & submission of all reports as per guidelines provided.

In discharging all these activities, required to ensure all compliances & adherence to Rules & laid down Procedures.

RESPONSIBILITIES
- On guest arrival, carry out complete guest check-in procedure
- Filling up of Guest Arrival & Departure Register
- Ask & take proper ID proof
- Confirm stay period & mode of payment
- If guest checking in is a Foreigner, then carry out necessary

on line procedure for FRO requirements

Being aware of special requirements applicable to certain nationalities
- Confirming payment specifics
- Allocating a Room to the guest
- Accompanying guest for Room orientation.
- Calling up the guest after 10 minutes to ensure about guest comfort & having anything to order or having any other need.
- Answering guest queries promptly
- Attending to guest requests/ newspaper/laundry/room service/ironing board & iron to name a few
- Attending to guest complaints, if any (pertaining to Ac, heating, /plumbing/lights/HK etc.
- Check with guest confirming checkout as per reservation
- Checking out guests by preparing proper invoice & taking into a/c all expenses incurred for F & B, Laundry, Taxi etc

Before preparing the final bill, to ask the HK to check mini bar & to report consumption if any & to bill the same for the products reported
- Present the final bill & collect payment
- Get the guest to fill the feedback regarding the stay by offering the Tab for the purpose
- Inputting data on IDS/Hotelogix
- Generating & submitting Reports
- Dispatching bills to Co’s
- Checking rooms cleanliness
- Monitor and ensure to maintain cleanliness in guest area
- Cross check rooms and property on a regular basis and inform maintenance team and ensure closure of the complaint.
- Property administrative processes including stationary coordination with corporate office.

**Requirements**:
Bachelors degree or Hotel Management Diploma/ Degree

Minimum of 2 years’ experience

Self-motivated, confident & hard working individual

Excellent organizational skills with the ability to prioritize work load while being resilient & be able to cope well under pressure & meet deadlines

Excellent communication skills (verbal & written) in English.

Willingness & ability to relocate within operational areas

**Benefits**:

Salary+PF+ESIC/Insurance (2L)+Duty Meal

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