Front Office Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Front Office Executive
Work Dynamics

What this job involves
Job Aim
Front office executive, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the working hours. He/ She also will be accountable for proper usage and functionality of the technologies implement at site

Front Office Operations
To provide management advice for Front Office management for escalated issues during the shift.
To ensure immediate response to all priority calls during the shift and follow escalation process
To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
Competencies
- Excellent communication skills.
- Strong customer service drive.
- Outstanding problem solving skills.
- Able to work flexible hours.
- Quick learner and ability to motivate self.
- Proven working experience as a guest relation Executive.
- Confidently able to present to clients.
- Hands-on experience in using visitor management software and MS office.
- Strong team player within a customer service team environment.

**Responsibilities**:
Key Operations delivery
- Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
- Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
- Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
- Ensure Accenture specific processes/manuals is followed
- Visitor admission is properly authorized
- Maintained visitor log book and book taxis if required
- Assisting with special needs for visitors with disabilities.

Workplace Operating Playbook
- Ensuring basic cleanliness of lobby, lifts and public area.
- Ensure the laptop details are scanned and check for Govt. ID・s.
- Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
- Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
- Client safety and security protocols are followed
- Daily reconciliation & shredding of daily badges.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.

Performance objectives
Handling the tasks pertaining to soft services as per operation need
Key skills
- Resource should have knowledge of facility office management.
- Customer satisfaction.

**Qualification**: Degree

**Overall Experience**: 3 - 6 years (2-6 years)

**Industry Type**: FM Services, IT, Hotel

**Industry Experience**: 3 years (2 years)

**Technical Skills**: MS Office & Mail Communication,

**Generic Skills**: Communication, Interpersonal, Vendor Management

**Behaviors**: Team work, Learning attitude & Positive thinking

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.