Sales Support Executive- Hindi

4 days ago

Raja Annamalaipuram Chennai Tamil Nadu, India Gamenation Full time

**Level Up Your Career with Us**

Are you passionate about gaming? Do you love helping others navigate the gaming universe? If you're a customer support wizard with a knack for problem-solving and a love for all things gaming, we want YOU on our team

**Your Mission is to be**:

- Roles & Responsibilities_
- **Expert Problem Solver**: Assist customers with technical issues, from consoles to games and accessories. Your deep knowledge of gaming products, both new and pre-owned, will allow you to guide customers through their options and troubleshoot any challenges.
- **Collaborative Champion**: Work closely with the sales and logistics teams to ensure seamless customer experiences. You’ll oversee timely deliveries and quickly resolve any hiccups, ensuring orders reach customers in perfect condition.
- **Detailed Record Keeper**: Maintain thorough records of customer interactions, transactions, and feedback in our CRM system. These notes are essential for continuous improvement and helping our team provide better service.
- **Continuous Improvement Advocate**: Play a crucial role in refining our customer support processes by sharing your insights and feedback. Identify and escalate critical issues to the right departments, ensuring they’re resolved swiftly and efficiently.

**You’re probably a match if you have**:

- Required Qualifications_
- **Experience**:Minimum of 1 year in a customer support or sales support role, ideally in the gaming or tech industry.
- **Communication Skills**: Fluency in English and proficiency in Hindi are mandatory, as you'll be expected to communicate effectively across multiple channels
- **Cool Under Pressure**: Challenging customer situations? No problem—you stay calm, composed, and find the right solution every time.
- **Tech-Savvy**: You know your way around customer support software, CRM systems, and ticketing tools like a pro.
- **Interpersonal skills**: You possess a strong grasp of customer preferences and behaviours within the gaming industry, allowing you to tailor strategies that resonate with gamers and enhance their overall experience with our products.

**Power-Ups**:

- Why Join GameNation?_
- Be part of an innovative and forward-thinking company in the gaming industry.
- Work with a passionate team that values creativity and data-driven decision-making.
- Opportunity to grow your career in a fast-paced and exciting environment.
- Competitive salary and benefits package.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Work from home

Compensation Package:

- Performance bonus
- Yearly bonus

Schedule:

- Day shift

Ability to commute/relocate:

- Raja Annamalaipuram, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 6385 719 341

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