Helpdesk Executive

4 days ago

Mumbai, India Makoto HR Solutions Full time

To receive and log calls/complaints/requests from residents and customers.
- To ensure logging in all the complaints in the helpdesk software.
- To assign the queries / complaints to technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to customers within defined TAT.
- To escalate unresolved complaints and queries to concerned authority for closure.
- To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
- To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
- To deal politely with all the stakeholders to understand their concerns, queries, grievances.
- To notify the facility manager / site team for any emergency situations.
- To advise guest and resident on safety and emergency procedures.
- To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required.
- To ensure adherence to company and client policies and SOPs.

**Salary**: ₹8,086.00 - ₹27,228.79 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)
- Health insurance

  • IT Helpdesk Executive

    1 week ago

    Mumbai, India Three Ess Computer Services (I) Pvt. Ltd. Full time

    Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status...

  • Helpdesk Executive

    17 hours ago

    Mumbai, Maharashtra, India Makoto HR Solutions Full time

    Job Opening in Residential Site **Helpdesk Executive** Location - **Mumbai** - Ram Mandir Budget - **20,000 to 28,000** in hand per month Looking for **Immediate joiner** or 15 Days notice period. Qualification - **Graduate** **Job Description**: -  Making quotation, dealing with vendor  Making DMR,DSR and sending payroll on time.  Creating...

  • Helpdesk Executive

    2 weeks ago

    Mumbai, India Makoto HR Solutions Full time

    Applicants should be **Any Graduate** and have good communication skills. Manage Help Desk responsibility. Resolve helpdesk service calls using documented procedures. Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement. Support Vendors’ staff members on support work. **Salary**: From...

  • IT Helpdesk Executive

    5 days ago

    Mumbai, Maharashtra, India The Creatif Wagon Full time

    We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - **Interview Process**: 1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face) Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd...

  • Urgent opening For Travel Helpdesk

    3 weeks ago

    Mumbai, India Ageas Federal Life Insurance Full time

    Greetings We are hiring for Travel helpdesk. Designation - Admin Executive (Travel Helpdesk) Location - Lower Parel Take home salary Up to 50k per month (In-Hand) Payroll - Talent pro (Off-role) Role & responsibilities Candidate should have good knowledge and experience of travel desk profile like domestic & international flight booking, Hotel booking, cab...

  • Urgent opening For Travel Helpdesk

    2 days ago

    Mumbai, Maharashtra, India Ageas Federal Life Insurance Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    GreetingsWe are hiring for Travel helpdesk.Designation - Admin Executive (Travel Helpdesk)Location - Lower ParelTake home salary Up to 50k per month (In-Hand)Payroll - Talent pro (Off-role)Role & responsibilitiesCandidate should have good knowledge and experience of travel desk profile like domestic & international flight booking, Hotel booking, cab booking,...

  • IT Helpdesk Executive

    1 week ago

    Mumbai, Maharashtra, India The Creatif Wagon Full time

    We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - Experience in handling multiple external customers - Knowledge of SLA, chargeable calls, and incident management - Experience in any ticketing tool - Preferred: ITIL Certified - **Interview...

  • IT Helpdesk Executive

    3 weeks ago

    Mumbai, India The Creative Full time

    We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location Education: Graduation (Mandatory) Experience: 2 to 3 years Interview Process: 1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face) Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd and 4th Saturday...

  • IT Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India The Creative Full time ₹ 14,40,000 - ₹ 16,81,920 per year

    We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: 2 to 3 yearsInterview Process:1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face)Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd and 4th Saturday...

  • Helpdesk Executive

    1 week ago

    Powai, Mumbai, Maharashtra, India makoto hr solutions Full time

    To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...