Helpdesk Executive

5 days ago

Powai Mumbai Maharashtra, India makoto hr solutions Full time

To receive and log calls/complaints/requests from residents and customers.
- To ensure logging in all the complaints in the helpdesk software.
- To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to customers within defined TAT.
- To escalate unresolved complaints and queries to concerned authority for closure. - To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. - To generate and analyze report of complaints log v/s TAT, ageing, escalations on monthly basis. - To deal politely with all the stakeholders to understand their concerns, queries, grievances. - To notify the facility manager / site team for any emergency situations.
- To advise guest and resident on safety and emergency procedures.
- To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required. - To ensure adherence to company and client policies and SOPs.

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8652276496

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