Customer Support Associate

4 days ago

Delhi Delhi, India dice academy Full time

**Position**: Operations / Customer service Associate

**Experience**: 1- 2 year

**Industry**: EdTech

**Location**: South Delhi

**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to prospective students and explain course details.
- Address student inquiries regarding programs, fees, and enrollment processes.
- Follow up with leads to ensure successful conversions.
- Maintain accurate records of conversations and follow-ups in the system.
- Provide excellent customer service and build a positive rapport with students.
- Meet monthly targets for calls and enrollments.
- Work closely with the sales and marketing teams to drive admissions.

**Requirements**:

- **Education**: Any graduate or pursuing graduation.
- **Experience**: Freshers or up to 1 year of experience in telecalling, sales, or customer service (preferably in the EdTech industry).
- Strong communication skills in English and regional languages.
- Good convincing and negotiation skills.
- Ability to handle rejections and work in a target-driven environment.
- Basic knowledge of MS Office and CRM tools is a plus.

**Benefits**:

- Competitive salary and incentives.
- Career growth opportunities in the EdTech industry.
- Training and mentorship provided.
- Dynamic and friendly work environment.

If you are enthusiastic about education and enjoy interacting with people, we would love to have you on our team

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 0-1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹10,111.04 - ₹36,024.64 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

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