Process Trainer

2 days ago

Ranga Reddy District Telangana, India Happy Staffers Full time

**Job Title**: Process Trainer (International Voice)
**Location**: Hyderabad, India
**Experience Required**: Minimum 1 year in an International Voice Process (Training)
**Industry**: BPO / Call Center / Outsourcing
**Shift**: Night Shift / Rotational Shifts
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Conduct training sessions for new hires and existing employees in international voice processes.
- Develop and implement training modules, materials, and assessment plans.
- Monitor and evaluate trainee performance and provide necessary feedback.
- Conduct refresher training programs to enhance team productivity.
- Work closely with the operations team to identify training needs and gaps.
- Ensure compliance with company policies and industry standards.
- Handle escalations and provide resolutions to customer queries and concerns during training.
- Maintain training records and generate reports for management review.

**Key Requirements**:

- Minimum **1 year of experience** as a **Trainer** in an **International Voice Process.**:

- Strong communication and presentation skills.
- Ability to conduct interactive and engaging training sessions.
- Experience in developing training materials and performance assessment.
- Proficiency in CRM tools and MS Office (Excel, Word, PowerPoint).
- Strong problem-solving and decision-making skills.
- Willingness to work in **night shifts** or **rotational shifts** as per business requirements.

**Perks and Benefits**:

- Competitive salary with attractive incentives.
- Performance-based rewards and recognition.
- Opportunity to work in a dynamic and growth-oriented environment.
- Career progression opportunities within the company.
- Health and wellness benefits as per company policy.

Thanks & Regards

Deepanshi Kansal || Consultant || 8595618481

Spotshine Consulting (New Delhi)

**Job Types**: Full-time, Permanent

Pay: ₹500,000.00 - ₹550,000.00 per year

**Benefits**:

- Food provided

Schedule:

- Night shift
- Rotational shift

**Language**:

- English (preferred)

Work Location: In person

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