Production Support

1 week ago


Pune Maharashtra, India Waayslive Solution Full time

Job Title:

- Production Support

Client Name:

- Kanini Software

**Requirements**:
Should have a good knowledge and experience on the Incident and Problem Management processes.
Should have 6+ years of experience in working with ITSM processes
Should have an understanding of Change and Release Management process.
Follow up on the problem tickets with the product delivery team / incident management team for closure.
Participate in daily scrum calls with the product delivery team to understand the incident/problem ticket triaging updates.
Should be open to work with multiple teams to help with process documentations.
Create/update SOPs or wiki for the process
Should have good communication and written skills
Should be a self-motivated team player
Should be willing to work in any of the 3 shifts as this needs 24x7 support
Strong problem solving, analytical, and time management skills

Pay: Up to ₹800,000.00 per month

Shift:

- Rotational shift

Work Location: In person



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