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Production Support

2 weeks ago

Pune Maharashtra, India Deutsche Bank Full time

**Production Support**:
**Job ID**:R0355244**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-10-03**Location**:Pune**Position Overview**:
**Job Title
- **Production Support Engineer, Associate**

**Location
- Pune, India**

**Role Description**
- Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied
- Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
- Be responsible for your own engineering delivery plus, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
- Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.

Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.

You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
- Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
- Update the RUN Book and KEDB as & when required
- Participate in all BCP and component failure tests based on the run books
- Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of the run book.
- Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

**Your skills and experience**
- Working experience of some of the following technology skills:
**Technologies/Frameworks**:

- Unix, Shell Scripting and/or Python
- SQL Stack
- Oracle 12c/19c - for pl/sql, familiarity with OEM tooling to review AWR reports and parameters
- ITIL v3 Certified (must)
- Control-M, CRON scheduling
- MQ- DBUS, IBM
- JAVA 8/OpenJDK 11 (at least) - for debugging
- Familiarity with Spring Boot framework
- Data Streaming - Kafka (Experience with Confluent flavor a plus) and ZooKeeper
- Hadoop framework

**Configuration Mgmt Tooling**:

- Ansible

**Operating System/Platform**:

- RHEL 7.x (preferred), RHEL6.x
- OpenShift (as we move towards Cloud computing and the fact that Fabric is dependent on OpenShift)

**CI/CD**:

- Jenkins (preferred)

**APM Tooling: either or one of**
- Splunk
- AppDynamics
- Geneos
- NewRelic

**Other platforms**:

- Scheduling - Ctrl-M is a plus, Autosys, etc
- Search - Elastic Search and/or Solr+ is a plus

**Methodology**:

- Micro-services architecture
- SDLC
- Agile
- Fundamental Network topology - TCP, LAN, VPN, GSLB, GTM, etc
- Familiarity with TDD and/or BDD
- Distributed systems
- Experience on cloud platforms such as Azure, GCP is a plus
- Familiarity with containerization/Kubernetes

**Tools**:

- ServiceNow
- Jira
- Confluence
- BitBucket and/or GIT
- IntelliJ
- SQL Plus
- Familiarity with simple Unix Tooling - putty, mPutty, exceed
- (PL/)SQL Developer
- Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
- Ability to self-manage a book of work and ensure clea